1. Subscription Cancellation
You may cancel your ClientCue subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain full access to your plan features until that date and will not be charged again.
2. Refund Eligibility
We offer a 7-day money-back guarantee on first-time subscriptions. If you are not satisfied with the Service within 7 days of your initial payment, contact us and we will issue a full refund — no questions asked.
After the 7-day window, subscription payments are non-refundable. We do not provide partial refunds for unused time within a billing period.
3. Exceptions
We may issue refunds outside the standard policy in the following cases:
- Duplicate charges due to a billing error
- Charges made after a confirmed cancellation (please retain your cancellation confirmation email)
- Service outages exceeding 72 consecutive hours caused by our infrastructure
4. How to Request a Refund
Email us at support@clientcue.app with:
- Your registered email address
- The date of the charge
- A brief reason for the request
We will respond within 2 business days. Approved refunds are processed through our payment provider and typically appear on your statement within 5–10 business days depending on your bank.
5. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. We cooperate fully with payment disputes and can often resolve issues faster directly.
6. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on this page with an updated date.
7. Contact
Questions about refunds? Email support@clientcue.app.